What is your Return Policy?

If there is an error to your product (wrong item/type/shade/etc) you can send it back to us.

  • Returns must be made within 14 days from date of purchase.
  • Wrong items must be return together with original box and receipt.

Damaged items during shipment will not be refunded.
What will I get back of return item(s)?

You can choose for a full refund to your Bank Acc (only applicable for banks available in Malaysia), Paypal Account or exchange to a same/higher price item(s).
How about postage charges?

Customer would have to bare for the postage fee shipped back to us during return process, then we will refund your return shipping charges to your Bank account. Please allow 14 working days for this process to be complete. We do not refund shipping charges that customer have paid during first purchase.
How can I return my purchase?

Kindly email your inquiry to doclabkr@gmail.com with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.
How long will it takes?

Please allow a minimum of 14 working days from date we receive your return package to you.
I need more information about this. Who do I contact?

Please email your inquiry to doclabkr@gmail.com. Or you can call/whatsapp +6016-2054600.

Address :
No. 1B, Jalan C31/C, Seksyen 31
Kota Kemuning
Shah Alam, Selangor
40706
Malaysia

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